Privacy Policy

Who we are

If you have any questions about this privacy statement or if you want to submit a request regarding your rights, you can reach us using the details below.

The Dutch Life

Email address: [email protected]

Telephone number: 063 342 8078/ 061 619 433

Processing and Purposes

We process personal data for the following reasons:
We only process your personal data when legally permitted and for the specific purposes outlined below. You can reach out to us through various channels.

How do we collect your personal data?

We obtain your personal data either directly from you or from publicly accessible sources, such as the Chamber of Commerce trade register or other open databases.

Retention Periods

We only retain your data for as long as necessary. However, there are some exceptions:

  • Certain data related to our services is kept for 20 years, as this is the period during which we can be held accountable for any professional errors.
  • To comply with legal requirements under the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), we retain specific data for 5 years to demonstrate that we have conducted the mandatory checks.

Processing of Personal Data

General

Newsletter and Home Notifications

We may send you a newsletter or home notification because you are a customer or because you have opted in to receive them. To do so, we process your name and email address to provide you with relevant information and updates. You can unsubscribe at any time by following the instructions in each newsletter. We will retain your data for this purpose until you choose to unsubscribe.

Contact Form or Email

If you reach out to us via our contact form or email, we process the information you provide to respond to your inquiry. This includes your name, email address, and the content of your message. We retain this communication for up to three years after our last interaction.

Invoicing

When you commission us for a service, we process the necessary data to fulfil the assignment. This typically includes your name, email address, and any other information needed to issue an accurate invoice. When payments are made, we also record the account details and account holder information. We retain quotes, invoices, and payment data for a period of 8 years.

My Account

When you create an account with The Dutch Life certain personal data is collected to personalize offers. The following information is included in your account:

  • Name
  • Email address
  • Postal code
  • City
  • House number
  • Telephone Number
  • Download and search profile preferences
  • Favourite homes
  • Notes on homes
  • Email notifications
  • Viewing requests
  • Contact requests

We store this information until you choose to cancel your account. Any data that is no longer required, either due to legal obligations or other purposes, will be promptly deleted.

Identification Requirement, Signed Service Order and Delivery Document

We process your identification documents when we need to verify your identity, as we are legally required to do so. The following personal data will be included in this process:

  • Portrait photo (passport)
  • BSN (Social Security Number)
  • Name
  • Date of Birth
  • Address and Place of Residence/Business
  • Document Type, number, issue date,and place of issue used for identity verification

In addition to your identification documents, we are also required to store a signed service order and a deed of delivery.

The Dutch Life – Purchase and Sale Services

When you engage us to assist with buying or selling property, we process the necessary data to carry out your assignment. Below are the details of how we handle your information:

Selling Your Home

If you engage us to sell your home, we will process your data to market the property, assess its value and interest, arrange viewings, negotiate on your behalf, and guide you through the transaction. As part of this process, we will also need to verify your identity.

We primarily process your name, address, phone number, and email address. This information may be shared with the notary, buyer, and buyer’s agent. We retain this data for up to 20 years.

To assist you more effectively, we may also ask for the reason for selling (e.g., upgrading to a larger home, changing jobs). This information is stored for up to 3 years.

In addition, we process specific data related to your property:

  • The date your property was listed and how long it has been on the market.
  • The description and features of the property, including the asking price, year of construction, surface area, layout, cadastral details, WOZ value, and any photos or videos. If agreed, this information may be published on Funda, other real estate platforms, and our website to promote your property. The listing will remain visible for up to 1 year after the transaction period.

If you decide to cancel the brokerage assignment, we will request the reason for your decision. This helps us improve our services. We store this information for up to 3 years.

We are required by law to conduct a test under the Wwft (Anti-Money Laundering Act) and must be able to provide proof of this. As a result, we store the necessary data for up to 5 years.

If we are authorized to draft a purchase contract, we process all the required data, including an identity check. This data is shared with the notary, buyer, and purchasing agent. We store this information for 20 years.

After the sale of the property, we retain transaction details such as the sales price and transaction date. We may also share this information with the NVM (Dutch Association of Real Estate Brokers). The NVM stores this data indefinitely, while we keep it for a maximum of 20 years.

Other information you provide to us is stored for up to 3 years.

In order to perform a property valuation, we and/or the appraiser need to process your personal data. Initially, we collect your name, address, email address, phone number, and details about your property to determine its value. This information is also shared with the valuation institute. Additionally, we process any other information you provide to us or the appraiser. We store this data for up to 20 years.

If you are looking to purchase a property and have engaged us to assist you, we will make every effort to find a suitable home, negotiate on your behalf, and oversee the transaction. For this, we need to process certain personal data and verify your identity. Initially, we collect your name, address, email address, and phone number. We may also share this data with the seller and sales agent. This information is stored for up to 20 years.

When we begin searching for a property on your behalf, we process information including:

  • Your housing requirements as outlined in your search profile.
  • Details about your current home (such as its purchase or rental price and the reason for the purchase).
  • Your age.
  • Income category.
  • Family composition.
  • If agreed with you, we also collect data to assess your financing options.
  • Any other information you provide.

This data is stored for a maximum of 3 years.

When drafting a purchase contract, we process all the necessary information, including identity verification, and share it with the seller, the sales agent, and the notary. This information is stored for up to 20 years.

As required by law, we must conduct a test under the Wwft (Anti-Money Laundering Act) and be able to prove its completion. We therefore retain this information for up to 5 years.

After the property is sold, we store transaction details, such as the sales price and transaction date, for up to 20 years.

Rental & Property Management


Renting Out Your Home with Our Services

When you choose our services to rent out your property, we process your personal data for the purposes of marketing your home, assessing the reliability of potential tenants, and preparing a rental contract. As part of this process, we also verify your identity.

The following data will be processed: your name, address, contact information (including phone number and email address), as well as your specific tenant requirements. Additionally, we collect information necessary for drafting the rental contract, which may include identity verification. We may share this information with the tenant, and it will be stored for up to 20 years.

We also gather details about the property, such as the rental price, year of construction, size, layout, cadastral data, and photos or videos. If agreed, this information may be published on platforms like Funda, other housing websites, and our own site, with the goal of promoting your property. This listing will remain online for up to one year following the transaction.

All collected data will be retained for a maximum of 20 years.

Finally, we process the following data:

  • The reason for your rental search
  • Any additional information you provide us.

This data will be stored for up to 3 years.

You are searching for a rental property and have engaged us to assist you.

We process your data in order to help you find a suitable rental property and draft an appropriate rental contract on your behalf. This also includes verifying your identity.

To facilitate this, we process your name, address, and contact information (including phone number and email address). We may share this data with the landlord and will store it for up to 20 years.

Additionally, we process the following data:

  • Your housing preferences, as indicated in your search profile.
  • Information about your current home, such as its purchase/rental price and the reason for renting.
  • Your age, income category, and family composition.
  • If agreed with you, details to assess your ability to afford the rental price.

This data will be stored for a maximum of 3 years.

Offer to Purchase via The Dutch Life* Brokers or The Dutch Life Rental & Property Management

You want to view a property listed with us.

To schedule a viewing and provide you with the best possible impression of the property, we process your personal data. We also record your feedback on the property. This includes your name, address, contact details (such as phone number and email address), the viewing date, your opinion of the property, and any other information you provide to us.

We may share this information with the seller or landlord of the property. We store this data for a maximum of 1 year.

You are interested in purchasing a property listed with us.

We will communicate with you, and possibly your real estate agent, throughout the bidding process. Additionally, we will carry out preparatory tasks for the purchase agreement and transfer. To do this, we need to process certain personal data and verify your identity.

Initially, we process your name, address, email address, and phone number. We may also share this information with the seller. This data is stored for up to 20 years.

When we assist you in your search, we process the following information:

  • Your feedback on the property.
  • Details regarding the bids.
  • If agreed with the seller, information to assess your ability to pay the purchase price or meet other seller requirements. This is based on the seller’s legitimate interest.
  • Any other information you provide to us.

We share this information with the seller and store it for up to 3 years.

When we prepare a purchase contract, we process all the necessary data, including identity verification. This information is shared with the seller, the sales agent, and the notary. We store this data for up to 20 years.

We are legally required to conduct a test under the Wwft (Anti-Money Laundering Act) and must be able to provide proof of this. Therefore, we retain this data for up to 5 years.

If you wish to rent a property listed with us, we process your data to assess whether you meet the landlord’s requirements and to draft the rental agreement on the landlord’s behalf.

Initially, we process your name, address, email address, and phone number. We may also share this information with the landlord. We store this data for a maximum of 20 years.

Additionally, we process the necessary data to assess whether you meet the landlord’s requirements, which is based on the landlord’s legitimate interest. This evaluation may be carried out using tools such as the NVM Housing Test. We share this data with the landlord and store it for up to 5 years.

We also process:

  • Your age, income category, and family composition.
  • Any other information you provide to us.

This data is stored for up to 3 years.

When we prepare a rental agreement, we process all the data required, including identity verification. We share this information with the landlord and store it for up to 20 years.

We are legally obligated to conduct a test under the Wwft (Anti-Money Laundering Act) and must be able to provide proof of this. As such, we store this data for up to 5 years.

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Recipients of personal data

In addition to the parties mentioned above in the data processing, we may also share personal data with the following third parties, including our service providers:

  • Website hosting
  • CRM system hosting
  • Web development services
  • Online marketing agencies
  • Digital signature platforms
  • Cloud storage providers
  • Property listing sites and platforms (including Funda)
  • Social media platforms
  • Email marketing services
  • Payment service providers
  • Accounting software and our accountant

Transfer to Third Countries


We make every effort to process personal data within the EEA. However, there are times when we must use services from outside the EEA. In such cases, the companies involved are based in countries recognized by the European Commission as providing an adequate level of protection.

If the companies are not located in an adequate country, we ensure appropriate safeguards are in place or binding corporate rules have been implemented. In most cases, we have used the EU model clauses. You can request a copy of these by contacting us via email.

Provision of Data to the NVM
Certain services may share data with the NVM.

Mandatory Wwft Test
We provide the necessary data for the mandatory Wwft test to the Financial Intelligence Unit (FIU) – Netherlands.

Facebook
Our website mayhave features that connect with Facebook Messenger, allowing you to browse listings, receive new offers, and chat with our team. To enable this service, Facebook stores Messenger conversations and uses and shares them in accordance with its privacy policy, which can be found here: [https://www.facebook.com/policy.php].

Facebook operates with an international infrastructure and processes data through servers located in both the EU and the United States. Transfers of data to the United States are made under the EU-US Privacy Shield framework, with Facebook having certified compliance.

Videos
The property videos are typically hosted on YouTube. If you do not play the video, no data is shared with YouTube (Google). However, when you play the video, it is streamed from YouTube. For further details, please refer to Google’s privacy policy.

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Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Your Rights

We would like to inform you about the rights you have and the control you can exercise over the processing of your personal data.

If you wish to exercise any of these rights, please contact us via email at [email protected].

Access, Correction, and Deletion
You have the right to know which personal data we process about you and can request that it be corrected or deleted.

Restriction of Processing
You have the right to request a restriction on the processing of your personal data. This may apply, for example, if the data is inaccurate, the processing is unlawful, we no longer require the data, or while we are considering an objection you have raised regarding the processing.

Right to Object
You have the right to object to the processing of your personal data. If you object to the use of your data for direct marketing purposes, we will cease using your personal data for this purpose.

Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer it to another party. This applies if you have given us permission to process your data, and the processing was carried out automatically.

Withdrawing Consent
If we have obtained your data based on your consent for a specific purpose, you may withdraw that consent at any time. Please note that withdrawing consent does not affect the legality of the processing that occurred before the withdrawal.

Complaints
If you have any concerns about how we handle your personal data, please contact us first to see if we can resolve the issue.

You also have the right to file a complaint with the Dutch Data Protection Authority at any time.

Personal Data Security

We have implemented appropriate organisational and technical measures to safeguard personal data against loss or any other form of unlawful processing. These measures are designed to provide a level of security that is suitable for the type of data we process.

Cookies

Cookies are used to optimize the performance of this website and to personalize the content according to your preferences.

A cookie is a small file sent by our website and stored on your device by your browser. The information stored in the cookie can be retrieved when you revisit the website. For more details about cookies, you can visit the ConsuWijzer website.

Social Media
To make it easier for you to share content from our website, we provide social media buttons. Please review the privacy policies of each social media platform to understand how they handle your data.

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Google (Plus) and YouTube
  • Pinterest

Google Analytics
To better understand how visitors use our website and improve its functionality, we use Google Analytics. As a result, analytical cookies from Google are placed through this website. These cookies are stored for up to 2 years, and no personal data is shared.

Chatbot
We may provide a chatbot on the website, which uses Facebook Messenger. Since Facebook places a cookie when the chatbot is used, we request your consent before placing this cookie.

Video Embeds
We may feature videos of properties, which are loaded through YouTube embeds. As Google places a cookie when playing these videos, we ask for your consent before allowing you to play a property video.

Disabling and Deleting Cookies
If you prefer to disable or delete cookies, you can do so through your browser settings. If needed, you can use your browser’s help function to find instructions on how to manage cookies.

Links
Our website contains links to external websites. When you click on a link, you will be redirected to an external site, which may use cookies. We recommend reviewing the cookie or privacy policy of the respective website.

Changes

We may need to update our privacy statement, for instance, if we adopt new practices. Any updated privacy statement will be published on our website. If the changes directly affect you, we will also inform you directly.